Step 4 - Log off, and then log on to the computer.
Under Generic Credentials, delete all entries that begin with MicrosoftOffice by highlighting them one at a time, and then click Remove. 
Open Control Panel, and then click Credentials Manager. Remove the cached credentials in Credentials Manager. In the Identity subkey, locate Profiles, right-click the same Office accounts that you deleted in step A3 of this procedure, and then click Delete. a user licensed for Office 365 Pro Plus and download the Skype for Business. #Log off skype for business mac install
In Registry Editor, locate the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities (Windows only) Did you install iTunes or iCloud from the Microsoft Store. Click Start, click Run, type regedit, and then click OK. Edit the registry to remove cached credentials. Step 3 - Clear cached credentials on the computer – Note: You will be prompted to re-enter these when you first run Outlook. Under Connected Services, remove all the services for the existing account. Step 2 - Remove any remaining connected services from your Office 2016 profile On the Accounts screen, click Sign out of all accounts that are signed in. In the upper-right corner of the Office 2016 app (word 2016 for example), click your name, and then click Switch Account. Step 1 - Disconnect all Queensu user accounts from your Office 2016 profile If you are not comfortable completing these steps, please contact the IT Support Centre for assistance. To resolve this problem, sign out of your Office 2016 profile, and clear cached credentials that may be on the computer. Closing the prompt is a quick work around that will not affect either application, but the prompt may continue to appear whenever you access Skype for Business or receive a message in Skype. The constant prompt for credentials is due to Skype for Business and not Outlook. Step 1: Stop Skype for Business from starting automaticallyIn Skype for Business, choose the tools icon and Tools - Options.Choose Personal, then uncheck Au.
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